Grew consulting business from under $1M to $6M and, with it, consulting staff from 8 to 30 Consultants at high point.
Increased accounts 50%-75% through effective added value, up-selling of services.
Maintained 90%+ billable utilization for over 10 years.
Surpassed revenue projections while keeping expenses in check to achieve bonus 10 continuous years.
Staff/User Training & Development
Exceeded sales and training revenues by creating/driving training, sales and marketing plan.
Developed 'Software User Conference' and grew participants from 50 to 400 participants.
Grew revenues for Software User Conference from $0 to over $100,000.
Account Relations/Retention
Realized high retention rate with both staff Consultants as well as clients-customers.
Ensured customer satisfaction by serving as key liaison person on all engagements.
Assisted development of software customer run User Group and served as key point person between customer and all departments within company.
Operations
Full P&L for 30 Consultants, professional services operation covering the USA, Canada and Mexico and featuring approximately 600 clients-customers-accounts (mostly in the corrugated paper, packaging and distribution related lines of business).
Drove continuous process improvement to achieve efficiencies and quality standards.
Served as key Director between all departments to increase productivity and cultivate an environment where creativity is key in problem solving.
Managed, on a daily basis, several key aspects including: sales forecasting/quotas, staff recruiting, budgets, scheduling/tracking, customer service, policies & procedures, software licensing contracts, public relations, training & development, systems, product/services marketing, QC, user training, compensation programs, human resources, project implementation-client engagement and follow-up, curriculum development, and trade show/conference participation.
