Ghazi S. Hajj Career Portfolio

Phone: 561.289.3658 | Email: ghazi.hajj@gmail.com | Boca Raton, Florida 33433

A Franchise/Corporate Operations and Business Development Executive with progressively responsible track record of delivering success.

Ghazi S. Hajj

Executive Management
Franchise and Corporate Operations, Business Development

Executive Profile

A seasoned, peak performing Franchise/Corporate Operations and Business Development Executive with progressively responsible track record of delivering success and profitability in multi-unit regional locations.

  • Fostered highly successful franchise and corporate operations in competitive markets, supporting geographic expansion and business growth. Turnaround and start up specialist.
  • Solid strategic planning and implementation skills in business development and streamlining operations.
  • Demonstrated leadership and administrative skills, including planning, time management, organization, implementation and development.
  • Analyzed business conditions, industry trends, competitive influences and demographic factors to identify opportunities for business growth.
  • Broad experience and capability in a variety of related areas, including contract negotiations, real estate sites selection, construction build-outs, new store openings and remodeling projects.
  • Diversified results-oriented background in directing and coordinating operations and personnel including executive responsibility for company’s profit & loss position.Directed P&L corporate locations in over 20 US cities.
  • Excellent for communication and interpersonal skills.

A proven leader with the skill to build relationships and manage the multi-faceted activities required for the successful implementation of a company’s objectives.

 

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Demonstrated ability to adapt successfully to changing markets, organizational structures, and business needs.

Ghazi S. Hajj

Executive Management
Franchise and Corporate Operations, Business Development

Ghazi S. Hajj Areas of Expertise

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Led team who sold 125 franchise agreements in one year, and developed delivery process to install 2,300 new stores.

Ghazi S. Hajj

Executive Management
Franchise and Corporate Operations, Business Development

Selected Achievements

Training & Development

  • Organized five market meetings and presented training seminars in State of FL for 350 restaurants. Focused on required restaurant skills. Organized follow up visits to ensure compliance in over 85% of stores that were converted to the new system. (Quiznos Corp)
  • Provided advanced training by creating and implementing 2 and 8 week orientations on store opening and management to new owners. Provided ongoing operational support during post-opening phase. (Quiznos Corp)
  • Organized staffing plans and directed recruitment, selection, assignment, training and development for team of 32 professionals. (6 Directors and 26 New Store Openers) (Quiznos Corp)
 

Strategic Planning & Implementation

  • Managed vendors and distribution centers, negotiated new food vendor contracts, and worked closely with CEO to develop and finalize future prototype layout. (Salad Creations)
  • Developed checklists, led quality improvement initiatives, and implemented workflow and documentation protocols to facilitate store opening activities for new locations and transfer of ownership. Won “Highest Volume Opening Award” for 50 openings. (Quiznos Corp)
  • Developed Master Franchise business plan to grow Middle East and N. Africa (22 countries) to open over 175 stores. (Chicken Kitchen, USA,LLC)
  • Created processes to rollout delivery service for 400 stores in one quarter. Developed process to install delivery program in 2,300 stores for 2008. (Quiznos Corp)
  • Monitored and improved by over 60 days store development cycle time from lease execution to opening. (Quiznos Corp)
  • Monitored site surveys for acquisition of favorable development locations throughout the US. Prepared feasibility studies with rent comparable prices and analysis of neighborhoods. Oversaw lease negotiations and construction build-outs of all restaurants in the Midwest and Central Region for a period of 3 years. (Little Caesars Pizza)
  • Instituted major reorganization procedures, including store relocations, improved operating procedures and enhanced marketing strategies. Region subsequently grew to hundred locations in the USA and UK (Little Caesars Pizza)
 

Compliance

  • Achieved over 85% compliance in 325 restaurants to rollout The New Quiznos (TNQ) program. (Quiznos Corp)
  • Maximized field operational efficiencies and managed compliance and default process. Implemented new management process that included market captains and area developers to reach 100% completed compliance visits on time. (Quiznos Corp)
  • Developed and implemented effective loss prevention programs resulted in reducing theft by over 75%. (Sirgany Bencomo)
  • Effectively Implemented new tools to manage compliance and default process thru market captains and area developers. Achieved 100% completed compliance visits on time. (Quiznos Corp)
 

Cost Reduction

  • Troubleshoot design and construction costs. Applied hands-on approach in redesigning and remodeling stores, achieving 25% project built out cost reduction. (Chicken Kitchen,USA,LLC)
  • Analyzed food ordering process and created a simpler program for the store ordering guide line plus reduced the SKU by well over 20%. (Chicken Kitchen,USA,LLC)
  • Reduced shrinkage by more than 75% and increased profit by over 5%. (Sirgany Bencomo)
  • Monitored and improved by over 60 days the store development cycle time from lease execution to opening. (Quiznos Corp)
 

Franchise Development

  • Directed Florida team that sold 125 franchise agreements in 2005 and increased locations from 85 to 300 in 2 1/2 years. (Quiznos Corp)
  • Organized staffing plans and directed the recruitment, selection, assignment, training and development and motivation of for a team of 32 Directors and New store openers. (Quiznos Corp)
 

Awards

  • Awarded the coveted “Quiznos Leadership Award” out of 40 other candidates.(Quiznos Corp)
  • Awarded the “Highest Volume Opening Award” for 50 openings. (Quiznos Corp)
  • Won multiple awards such as:“Marketer of the Year,” “Highest Profit”, “Highest Management Certification”, “Lowest Turnover”, “Best Improved Market,” “Market Director of the Year” and “Spirit” award. (Little Caesars Pizza)
 

Profit & Loss

  • Led team to support new franchise management for 10-day span during Grand Openings. In 5 quarters the team opened 400 stores and increased grand opening sales 20% over projected goal. (Quiznos Corp)
  • Created processes to rollout delivery service for 400 stores. This program generated 15% sales increases. (Quiznos Corp)
  • Monitored and improved by over 60 days store development cycle time from lease execution to opening. This step produced 60 more days in royalty and marketing revenue, (Quiznos Corp)
  • Organized operations to efficiently handle high traffic and sales volume of 3000 customer’s daily, increasing profit by over 5%. (Sirgany Bencomo)
  • Directed P&L corporate locations in over 20 US cities. (Little Caesars Pizza)
 

Turnarounds

  • Was assigned to save 'the Sinking FL Region' in 2003 Worked closely with Marketing, training and Development dept to improve and save and train the proper Franchise owners and successfully transfer well over 50% of the stores to new owners this step reverse the sales/revenue down cycle and the region grew to approximately to 300 stores. (Quiznos Corp)
  • Menu Reengineering: Streamlined cooking procedure to reduce food and paper cost by 5%, labor costs by 2%. Increased in order upgrades through suggestive selling by 30%. Reached higher profitability and increased EBITDA to over 20% within 4 months. (Chicken Kitchen,USA,LLC)
  • Specialized in turnaround of severely underperforming regions. Instituted new policies and procedures, improved operating and marketing functions. Grew region from 50 to few hundred locations in the USA market. (Little Caesars Pizza)

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Achieved over 85% compliance in 350 restaurants at Quiznos Corp.

Ghazi S. Hajj

Executive Management
Franchise and Corporate Operations, Business Development

Performance Results

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Analyzed business conditions, industry trends, competitive influences and demographic factors to identify opportunities for business growth.

Ghazi S. Hajj

Executive Management
Franchise and Corporate Operations, Business Development

Proficiencies

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Multiple awards include Marketer of the year, Highest Management Certification and Best improved Market and Market Director of the year.

Ghazi S. Hajj

Executive Management
Franchise and Corporate Operations, Business Development

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