Andrew Murray

Sample Operations Professional

Selected Achievements

 

Quality Management

• Decreased returns and allowances to 2.5% from 5% within a year by implementing a zero defects approach to quality, which included training, and developing metrics for performance management.

Technology Orientation

• Saved $300K-$500K in annual synergy savings by developing an enterprise wide telephony strategy calling for the purchasing of new PBX platforms and the consolidation of the customer care function.

Operations

• Improved P&L results by growing sales by 12% in special order fulfillment, while reducing operating expenses by 5% and increasing gross profit by 12% in 2007 by creating product catalogs, consolidating vendors, developing EDI and fulfillment capabilities and realigning procurement.

• Developed procedures for compliance with Sarbanes Oxley 404 requirements for operational areas.

Business Development

• Generated $250 million in revenue annually by establishing critical partnerships with key accounts and developing a strategy and tactics for all supply chain services for these accounts. Created dash-board KPI reports to measure key supply chain performance indicators.

• Spearheaded the successful due diligence, acquisition and integration of 8 companies with revenues of over $800 million. Developed business integration methodology, which defined human capital, work flow and system designs needed to support business and system integration of these companies.