"Aligning cutting-edge technology to market needs and corporate objectives."
Mike Cassio
Senior Technical Systems Manager
Executive Profile
Peak performing technical, systems professional with multiple years of experience in complex and dynamic project/program development and customer relationships.
Critical thinker and problem solver with proficiency in aligning market needs into strategies that meet organizational objectives. Skilled in business process analysis, translating into technical requirements, and clearly illustrating complex material into easily understood terms.
Able to establish positive and effective rapport with individuals and groups of all levels. Reliable in carrying out organizational mandates and objectives.
Portfolio Highlights
Produced $50 Million in annual revenue by rewriting software to client application.
Saved over $600,000 annually in customer service salaries by redesigning application to be user friendly.
Led system team to develop and implement features in company's core client application, which became the product's brand signature.
Holds BS in Computer Engineering, Construction Engineering, Hydraulic Engineering and MS in Management Information Systems and Civil Engineering.
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"Skilled in business process analysis, translating into technical requirements, and clearly illustrating complex material into easily understood terms."
Mike Cassio
Senior Technical Systems Manager
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"Produced multi-million $ in revenue by rewriting software which was adopted as core product of the company."
Produced additional $50 Million in annual revenue by rewriting software to client application that became core software application for clients. Praised by management as company's most profitable product.
Pioneered company’s first client applications upgrade process that allowed more than 5000 clients’ programs to be updated transparently.
Created a group from customer service that identified causes and solutions. Resulted in a QA database that lead to a 10% decrease in the time required to provide customer services solutions to clients.
Saved over $600,000 annually in customer service salaries by redesigning application to be user friendly, and based on native APIs. Reduced problems caused by malfunctions in operating system, and volume of calls to customer services by over 83%.
Initiated a project to improve the Air way bill (AWB) creation process and develop a software application for handling the entire process. The reworked process improved the time required to cut an AWB from more than 2 hours to less than 10 minutes, leading to 30% greater efficiency without additional personnel.
Gave keynote address 'Customer Integration in a Software Process' on how management can obtain and organize customer feedback towards making decisions in software development. Highly regarded by top management.
Made a presentation to prospective clients about the features and benefits of the company’s products. As a result of the presentation, 40% of those that attended it became new clients of the company.
Led system team to develop and implement features in company's core client application, which became the product's brand signature. After 5 years in the field, more than 6000 customers receptively approved the feature resulting in it becoming a “brand signature” that identified the product.
Trained client support personnel in client software. This reduced the time needed by the client support agent by 10%.
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"Designed training course for account specialists in conjunction with HR director."
Mike Cassio
Senior Technical Systems Manager
Proficiencies
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"Saved over $600,000 annually in customer service salaries by redesigning application to be user friendly."
Mike Cassio
Senior Technical Systems Manager
Career Experience
COMPUPAY, Inc.
Miramar, FL (1998 – Present) Multi- Million $ payroll software systems corporation.
Systems Analyst Developer
C.A.M.E. Consulting, Inc.
Miami, FL (1996 – 1998) $100,000+ annual revenue system and software entrepreneurial consulting organization.
Technical Systems Consultant
V.C.M., Inc.
Argentina (1987 – 1996) $1/2 Million computer manufacturer and systems development company.
Contract Entrepreneurial Consultant
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"Superior technical education."
Mike Cassio
Senior Technical Systems Manager
Education
Florida International University
Miami, FL
Master of Science in Management Information Systems (MS-MIS) (2008)
Programming using Java language (2007)
Foundation for International Services
Bothell, Washington (2007)
Bachelor in Computer Engineering (BS)
Officer S.A.
Buenos Aires, Argentina (1994)
Compaq Authorized Technician
North East National University
Resistencia, Chaco, Argentina)
Masters of Civil Engineering (MS) (1988)
Bachelor of Construction Engineering (BS) (1987)
Bachelor of Hydraulic Engineering (BS) (1987)
Technical Skills
Operating Systems: Windows NT/2000/XP, 2000/2003 Server, DOS, Linux, Mac OS.
Security: Network, firewalls, communication security, on site security based on biometrics and tokens.
Computer Languages: Cobol, Assembler, C, C++, Fox Pro, HTML, XML, Java, Java Script, SQL, C#, VB, RAD Clarion for DOS, and Clarion for Windows.
Software: Visual Studio, Eclipse, SAP, Microsoft Project, IIs, Adobe Photoshop, Microsoft SQL Server 2005, Microsoft Office, Adobe Acrobat, Microsoft Network Monitor and AGV antivirus.
Hardware: Routers, switches, firewalls, network and PC computers assembly, using PLA microprocessor family MC68HCxx, TMS1121.
Remote access services: Citrix client, Windows 2003 Terminal server, remote desktop and remote printing service.
Additional: Risk Management, Agile development methodologies and tools (ScrumWorks), Microsoft VSS, Serena’s TeamTrack and Dovico Timesheet manager.
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"Always a step ahead of the next challenge."
Mike Cassio
Senior Technical Systems Manager
Contact Mike
Mike Cassio welcomes the opportunity to speak with you about your business needs and his background/qualifications. Please complete the information below and click 'Send to Mike' to arrange a call or interview at a convenient time.
"Increasing profitability by delivering client requirements."
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