A dedicated, capable and industrious Operations and Retail Banking Leader.
David Black
Operations Management Level
Executive Profile
A dedicated, capable and industrious Operations and Retail Banking Leader with management experience in diverse functional areas in Retail Banking and Insurance industries.
Trustworthy advisor, who enjoys role of 'go to' person for C-level leadership, and keeping key programs and processes running in an organized, timely and expedient way, with a focus on quality, cost savings, and revenue generation.
Excels in research, analysis, problem-solving, and team leadership, while driving and managing multiple initiatives to improve company-wide operations.
Portfolio Highlights
Increased deposit base by $8 million and increased deposits by $40 million utilizing all resources including marketing and advertising.
Reduced operational expenses by $1.2-$2.4MM annually.
Excels in research, analysis, problem-solving, and team leadership, while driving and managing multiple initiatives to improve company-wide operations.
David Black
Operations Management Level
Selected Achievements
Integration Planning
Expanded customer base by initiating proposal of 3 new business deposit products that were approved by board, also installed a new high interest checking account product that had been unduly postponed. [VIRIVA COMMUNITY CREDIT UNION]
Compliance
Managed communications, assisting legal counsel and compliance staff to achieve compliance with Check 21 rules and regulations, with all items presented efficiently and on time. [FOX CHASE BANK]
Business Development
Planned, renovated and reopened retail branch office, directing work of architects, designers, security and technology. Completion was achieved within 2 months, with a 50% increase in lobby traffic realized. [VIRIVA COMMUNITY CREDIT UNION]
Increased customer base, opening new branch that included completing construction, staffing and marketing, while overseeing plans for 3 additional branch sites. New site completed and opened 1 day early. [FOX CHASE BANK]
Consumer Lending
Improved income by $1-3MM monthly, for commercial loan department, by applying quality techniques to determine and correct processing errors for crediting of loan payments. [CORE STATES FINANCIAL CORPORATION]
Cost Reduction & Revenue Generation
Converted application systems, staff resources and processes related to multiple mergers and acquisitions, reducing operational expenses by $1.2-$2.4MM annually. [CORE STATES FINANCIAL CORPORATION]
Designed and implemented marketing strategy to promote growth of deposit base, achieving $8MM increase in deposits, despite unfavorable economic conditions. [VIRIVA COMMUNITY CREDIT UNION]
Expanded deposit base by initiating and implementing successful marketing activities, with an increase of $40MM in deposits within 6 months. [FOX CHASE BANK]
Increased bank service fee income by $250 per sale monthly by aggressively selling new services. [CORE STATES FINANCIAL CORPORATION]
Technical advisor on Congressional Council in Washington
Participated as technical advisor on Congressional Council in Washington, D.C. to improve quality and frequency of flood insurance rate maps as a representative of the insurance industry. [COMMUNITY ASSOCIATION UNDERWRITERS OF AMERICA, INC]
Human Resource Management
Challenged to staff 7 positions in 5 offices that remained unfilled using talent acquisition methods. Devised, planned and marketed 2 day open house job fair, with real-time application and interview opportunities, attracting 200 attendees with 7 FTEs hired, and talent pool expanded. [FOX CHASE BANK]
Selected to train 2,000 employees in use of new online application, resulting in no call backs or other issues, with capture data indicating 100% compliance in use of new application. [CORE STATES FINANCIAL CORPORATION]
Received Key Contributor Award after being invited to serve on Human Resource team and providing elimination notification during acquisition process. Noted for professionalism, courtesy and respect displayed during the process. [CORE STATES FINANCIAL CORPORATION]
Navigated successful integration as manager of initially resistant team of 17, who had experienced 3 different managers in a period of less than 12 months. During tenure, achieved zero turnovers of staff, and acquired 3 additional departments, with a total staff of 55 in multiple locations. [CORE STATES FINANCIAL CORPORATION]
A charismatic leader with genuine enthusiasm for her work.
David Black
Operations Management Level
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