A dedicated, capable and industrious Operations and Retail Banking Leader.
Mary Williamson
Operations Management
Executive Profile
A dedicated, capable and industrious Operations and Retail Banking Leader with management experience in diverse functional areas in Retail Banking and Insurance industries.
Trustworthy advisor, who enjoys role of 'go to' person for C-level leadership, and keeping key programs and processes running in an organized, timely and expedient way, with a focus on quality, cost savings, and revenue generation.
Excels in research, analysis, problem-solving, and team leadership, while driving and managing multiple initiatives to improve company-wide operations.
Adept at organizing, directing and maintaining complex systems.
Portfolio Highlights
Increased deposit base by $8 million and increased deposits by $40 million utilizing all resources including marketing and advertising.
Reduced operational expenses by $1.2-$2.4MM annually.
Excels in research, analysis, problem-solving, and team leadership, while driving and managing multiple initiatives to improve company-wide operations.
Mary Williamson
Operations Management
Selected Achievements
Integration Planning
Expanded customer base by initiating proposal of 3 new business deposit products that were approved by board, also installed a new high interest checking account product that had been unduly postponed. [VIRIVA COMMUNITY CREDIT UNION]
Compliance
Managed communications, assisting legal counsel and compliance staff to achieve compliance with Check 21 rules and regulations, with all items presented efficiently and on time. [FOX CHASE BANK]
Business Development
Planned, renovated and reopened retail branch office, directing work of architects, designers, security and technology. Completion was achieved within 2 months, with a 50% increase in lobby traffic realized. [VIRIVA COMMUNITY CREDIT UNION]
Increased customer base, opening new branch that included completing construction, staffing and marketing, while overseeing plans for 3 additional branch sites. New site completed and opened 1 day early. [FOX CHASE BANK]
Consumer Lending
Improved income by $1-3MM monthly, for commercial loan department, by applying quality techniques to determine and correct processing errors for crediting of loan payments. [CORE STATES FINANCIAL CORPORATION]
Process Improvement
Provided design, implementation and oversight of sales and service improvement initiative, using staff rewards program to mitigate staff’s fear of change. Within first quarter of program, customer complaints were reduced by 50%. [VIRIVA COMMUNITY CREDIT UNION]
Streamlined numerous processes, eliminating redundancies and automating manual processes, and aligning staff strengths to job descriptions to improve staff productivity and job satisfaction. [CORE STATES FINANCIAL CORPORATION]
Insisted on resolution of communications equipment failure causing significant service interruptions and decline in revenue. With resolution, service uptime and customer service improved by 99%. In addition, vendor refunded company $15K. [VIRIVA COMMUNITY CREDIT UNION]
Led cross-functional team in total redesign of website, and delivery of internet banking and bill pay. Evaluated vendors and negotiated contracts. Result was an effective site that exceeded 90% usage within 4 months, and brought in additional business by delivering competitive products and services to customer base. [FOX CHASE BANK]
Cost Reduction & Revenue Generation
Converted application systems, staff resources and processes related to multiple mergers and acquisitions, reducing operational expenses by $1.2-$2.4MM annually. [CORE STATES FINANCIAL CORPORATION]
Designed and implemented marketing strategy to promote growth of deposit base, achieving $8MM increase in deposits, despite unfavorable economic conditions. [VIRIVA COMMUNITY CREDIT UNION]
Expanded deposit base by initiating and implementing successful marketing activities, with an increase of $40MM in deposits within 6 months. [FOX CHASE BANK]
Increased bank service fee income by $250 per sale monthly by aggressively selling new services. [CORE STATES FINANCIAL CORPORATION]
Technical advisor on Congressional Council in Washington
Participated as technical advisor on Congressional Council in Washington, D.C. to improve quality and frequency of flood insurance rate maps as a representative of the insurance industry. [COMMUNITY ASSOCIATION UNDERWRITERS OF AMERICA, INC]
Human Resource Management
Challenged to staff 7 positions in 5 offices that remained unfilled using talent acquisition methods. Devised, planned and marketed 2 day open house job fair, with real-time application and interview opportunities, attracting 200 attendees with 7 FTEs hired, and talent pool expanded. [FOX CHASE BANK]
Selected to train 2,000 employees in use of new online application, resulting in no call backs or other issues, with capture data indicating 100% compliance in use of new application. [CORE STATES FINANCIAL CORPORATION]
Received Key Contributor Award after being invited to serve on Human Resource team and providing elimination notification during acquisition process. Noted for professionalism, courtesy and respect displayed during the process. [CORE STATES FINANCIAL CORPORATION]
Navigated successful integration as manager of initially resistant team of 17, who had experienced 3 different managers in a period of less than 12 months. During tenure, achieved zero turnovers of staff, and acquired 3 additional departments, with a total staff of 55 in multiple locations. [CORE STATES FINANCIAL CORPORATION]
A charismatic leader with genuine enthusiasm for her work.
Mary Williamson
Operations Management
Contact Mary
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